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PLEASE RING THE SURGERY IF YOU HAVE AN URGENT HEALTH PROBLEM
PLEASE DO NOT USE E-CONSULT FOR URGENT PROBLEMS

New Appointment System

We have followed National Guidance throughout the Coronavirus Pandemic and have been seeing patients face to face when needed, including suspected Covid patients in our dedicated Red Zone.

We now have routine appointments available to book online or by calling our Reception Team on 01423 566574.

We offer telephone and face to face appointments with our clinicians. The clinicians are also able to undertake video consultations where appropriate.

We continue to have a Duty Doctor who deals only with urgent problems. The Duty Doctor will allocate urgent problems to the most appropriate team member.

We still have GPs on duty every day, alongside our Paramedic Trained Advanced Care Practitioner (ACP) and in-house Pharmacists

Our Practice Nurse team is shared with Park Parade Surgery. The Practice Nurses and Healthcare Assisants continue to provide annual reviews and nursing care

The Phlebotomy Service is still appointment only. Please make an appointment by calling reception or by booking online.

If your problem is not urgent you have various options:

  • Please consider accessing online information from the NHS
  • Your local community pharmacist could help & advise
  • Use our easy eConsult system (blue button above). You will receive a contact from the surgery within 48 hours during the working week
  • Contact reception by telephone. Please explain the problem to Reception if you feel able. It helps you get the right care
  • At the moment, we cannot guarantee your usual GP will always be involved in your care
  • We are still working very hard to deliver a safe high quality service, fairly to our patients. Demand on the surgery has risen this year, please be patient with our team

2021 Flu Vaccination Campaign

We are pleased to start sending our flu vaccination invites to eligible patients. Your invitation will come either as a text message or a letter.

Over 65 year olds will receive a letter with a pre-allocated appointment. Please only contact the practice if you cannot make your appointment and need to re-arrange.

Eligible under 65 year olds will receive a text message with a booking link. Please click on the link in the text message to book your vaccination. Note the name of the clinician will NOT be the clinician administering the vaccination.

Greener Practice

We are delighted to be signed up to the Green Impact for Health Toolkit and are actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 5.4% of the UK's carbon emissions. We need to enhance the health of our current population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet.

Fortunately most of the solutions for the planet also make our health better - for example eating a mainly plant-based diet, engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare.

Take a look at www.greenerpractice.co.uk to learn more about this



Keep Calm and Be Kind

Dear Patients

Whilst we are exceptionally grateful for the lovely patients who are so kind and courteous to our staff (this is most of you), over the past few months our teams have been experiencing more and more abuse from a small minority of patients who feel they can shout and swear at us when we are not able to meet their expectations. We are sure you will agree this is not appropriate behaviour towards our loyal and dedicated staff members who are doing their absolute best to help in circumstances that remain challenging.

Since COVID restrictions started to ease, we have been experiencing a much higher demand. This in part is because many people did not access health services for many months at the start of the pandemic.

This has increased our workload significantly and health problems can now be more difficult to address given the more advanced status of some of the issues we're seeing.

Indeed, you will have seen in the news that all areas of the healthcare sector are under increased pressure right now. This demand is inevitably affecting our telephone lines and some patients may have a longer wait on the telephone than might normally be the case (and we would ideally like) whist we deal with complex matters.

We have seen criticism that we have not been open or seeing patients face-to-face. This is categorically not true and it's a myth we're eager to bust; we have been open and seeing patients in person following telephone triage right throughout the pandemic. We have been careful in only allowing limited numbers of patients into the practice in order to keep you and our teams safe.

The number of COVID cases in our community is extremely high and by the very nature of who we are and what we do, many of our patients are elderly and some may have complex health conditions that make them more susceptible to COVID-related illness. We owe it to patients to remain careful and vigilant which is why measures like social distancing in waiting rooms, PPE and enhanced cleaning remain in place. This does mean we have to manage the availability of face-to-face appointments quite carefully, though patients will always be seen in person where there is a clinical need. We also have some directly bookable face to face appointments, however you may wait longer as these are less of these appointments than pre pandemic.

We hope the measures that are still in place in our practice are reassuring to those patients who need to see us in person and may still be nervous about COVID restrictions being eased because of their existing health condition.

As we look back over the last 18 months of the pandemic and reflect on the amazing things we've achieved, including our contribution to the largest ever vaccination programme in the history of the NHS, we also remember how morale-boosting and heart-warming it was to see so many of you, our patients, on your doorsteps, clapping and bashing your pots and pans in appreciation of the NHS and healthcare workers. It meant a great deal to everyone in our practice.

We are not asking people to repeat the gesture now. All we ask is that patients are courteous and respectful to our teams who are trying their best to help you. A little kindness does indeed go a long way, particularly at the moment. We would like to politely remind patients that any abuse towards our staff members will not be tolerated, and we reserve the right to ask patients to find another GP practice.

Thank you for your support.

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Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

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