East Parade Surgery offers face to face and telephone appointments which can be booked online or by calling our Patient Services Team on 01423 566574.
Some of our appointments are delivered by our local shared GP organisation : Yorkshire health Network. These are delivered from various local locations and are offered in the evening or weekends.
The clinicians are also able to undertake video consultations where appropriate.
The practice has followed national guidance throughout the Coronavirus pandemic and we are now seeing patients without masks, unless the patient would prefer it when we are happy to wear a mask.
Contact an East Parade GP or Healthcare Professional using our eConsult service. If you need medical advice, please submit an eConsult for routine and non-emergency medical advice, as well as administrative queries. Please do not send urgent requests via eConsult.
Our telephone lines are open 8am to 6pm, Monday to Friday.
Please do not send urgent requests via eConsult.
Our telephone lines are open 8.00am to 6.00pm, Monday to Friday.
We are aware the phone lines are currently very busy. If possible we recommend contacting us by using eConsult instead of calling the practice. eConsult allows you to request appointments, seek information about health symptoms, conditions or treatment, request Fit Notes or ask us for help on any other issue.
You can also access services using the NHS app or SystmOnline.
If you have symptoms of Covid-19 please stay at home and follow the latest advice on the NHS website.
Please do not email the surgery if you have a query regarding a medical matter (unless requested to do so by a GP) as we cannot guarantee that emails are responded to promptly.
How does the Appointment System work?
Our GPs now work with other Specialist clinicians here at the surgery. You may be directed to see one the other clinicians to get the most streamlined care.
If you think you need an appointment please send us an E-Consult if you can. This will be seen by a GP who will decide which team member will help you.
If your problem is an EMERGENCY- DO NOT SEND AN ECONSULT—please ring the Patient Services team on 01423 566574. Our Duty Doctor will be notified of your contact. The Duty Doctor will allocate urgent problems to the most appropriate team member.
We still offer both telephone and face to face appointments with our clinicians.
Our Practice Nurse team is shared with Park Parade Surgery. The Practice Nurses and Healthcare Assistants continue to provide annual reviews and nursing care
How do I send an E-consult to the Practice?
Use the E-consult tab. No PIN number or password is required.
How do I book a Blood test?
The Phlebotomy Service is still appointment only. Please make an appointment by calling reception or by booking online.
How to help yourself:
You can find health information from the NHS on www.nhs.uk
Your local Community Pharmacist could help & advise
Booked nurse appointments in the practice remain available for:
- wounds, staple and suture removals
- leg ulcers
- baby & child routine immunisations
- other immunisations: Whooping cough in pregnancy; Pneumovax, Zostavax & MMR catch up in adults. (This follows Government advice to ensure that both children and adults continue to be vaccinated for prevalent and high risk diseases.)
- essential injections: Antipsychotics, Aranesp, Zoladex, Prostap, Denosumab, Depo provera
- cervical smears for those on one year follow-up due to previous abnormalities
Telephone nurse appointments are available for contraceptive pill reviews.
Annual reviews are currently being carried out with the Nursing Team in face to face appointments, over the telephone or via video, depending on your preference. When your review is due we will send you an invitation via letter or text message to book an appointment.
Spirometry appointments are now being carried out face to face in the practice. If you have an appointment with the nurse for a spirometry test, please read this attached leaflet prior to your appointment: Spirometry Patient Information Leaflet (DOCX, 14KB).
Instead of our usual walk-in service, we are currently running our phlebotomy clinics by appointments only. If you have been invited in for a blood test please call the surgery to book.
Cryotherapy / Wart Removal Clinic
Unfortunately this remains suspended due to concerns about patient numbers and the inability to keep the waiting room safe. If you have concerns about a skin lesion please submit an eConsult to the Pratice along with a photograph of the area) or make an appointment to see one of our GPs or Paramedic-Trained Advanced Clinical Practitioner.
Important Information about our Appointments
We need 24 hours notice if you are unable to come to your appointment.
If we have your mobile number we will send you a text to remind you that you have an appointment the following day.
The time allowed for routine GP appointments at East Parade Surgery is 10 minutes. Doctors may allow late arriving patients to be seen but the appointment will need to be shortened. Patients arriving more than ten minutes will not usually be seen and will be asked to rebook their appointment.
Want advice from your doctor, self-help information or have an administrative request (such as a sick note or test result)? eConsult and get a response before the end of the next working day or sooner.
The Practice is committed to providing a safe comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
For more information on our chaperone policy click here (PDF, 159KB).
Named Accountable GPs
From June 2015 all patients registered with the practice will have been given a named accountable GP. This is a contractual requirement but patients are entitled to choose to see any GP or nurse in the practice