Practice Management & Support Staff

Administrative

Ms Emma Keating

Job Title
Business Manager
Special Interests
My role at East Parade Surgery is to ensure the smooth running of the practice. I manage the business aspect of the surgery, ensuring that our patients are at the heart of the service we provide.
I am responsible for strategic business planning, managing the finance of the practice, developing our staff and creating excellent working relationships with all stakeholders to the practice.

Mrs Jane Walker

Job Title
Patient Services Manager
Special Interests
I  provide day to day management and leadership to the East Parade Reception Team and to act as a deputy in the absence of the Practice Business Manager.
This role involves supporting the Partners and Practice Business Manager in all aspects of practice functionality, motivating, and managing staff, optimising efficiency and overall performance and ensuring the Practice achieves its long-term strategic objectives in a safe and effective working environment.

Helen

Job Title
Patient Services Team Supervisor

Michelle

Job Title
Patient Services Team

Caroline

Job Title
Patient Services Team

Debra

Job Title
Patient Services Team

Sue

Job Title
Patient Services Team

Secretaries & Administrators

We share an experienced team of Medical Secretaries and Administrators with the other practices in Mowbray Square. The secretaries deal with making referrals for patients and liaising with hospital services on behalf of patients and GPs. The administration team look after patient records, process incoming letters and documents and monitor patient invites for chronic disease reviews, health checks and blood tests.

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